Direct Insoles


  1. FREE SAME DAY SHIPPING - Applies to all orders over $20.00 received before 2 p.m. Eastern Standard Time, Monday through Friday, excluding Holidays. Orders received on weekends or holiday will be shipped on the next business day. FREE SHIPPING only applies to purchases shipped to the same address. For multiple address shipments, contact us to discuss shipping charges.
  2. FREE SAME DAY SHIPPING applies to all orders shipped to addresses located within the United States.
  3. INTERNATIONAL ORDERS. Orders outside of the United States will be subject to a Flat Rate shipping charge of $21.95 US to cover the cost of international shipping by way of the USPS. Orders shipped to a Canadian destination will be subject to a Flat Rate shipping charge of $12.95. International Orders are shipped via First Class Mail International.
  4. Pertaining to orders and shipments outside the United States. The Post Office does not provide a tracking Number for International Orders. International Packages have a Customs Number instead of a Tracking Number.
  5. EXPRESS SHIPPING. We ship Free via the USPS either as First Class Mail, Parcel Select or Priority Mail For Orders shipped within the United States. For rush orders,contact us to discuss shipping charges.
  6. MAIL CONFIRMATION/TRACKING INFORMATION. Customers will be provided with shipping and tracking information as soon as such information becomes available.
  7. DISCOUNTS.Contact us to discuss quantity discounts for orders of 25 or more pairs.  (Excludes all UGG and sandal products)
  8. RETURNS. All of our products manufacturers offer a guarantee on their products. If you are not satisfied, you may return the product, WITHIN 30 days, for an exchange or refund less shipping & handling. HOWEVER, in order to correctly apply refunds and credits, you must provide purchaser name and items purchased along with a short note advising if you want an exchange or refund.
  9. Return Shipping Costs. We DO NOT reimburse return shipping charges unless product you received was incorrectly packaged and shipped by us. Do not return products C.O.D., we will refuse delivery. If we are to pay return shipping, we will issue a prepaid shipping label and send it to you.
  10. SIZING. Some products offer true sizing. If possible, this is noted with the product descriptions. SPENCO® and most other brand products are rated conservatively; this means that the products will comfortably fit a ½ size larger than what they are rated to fit. This is because the insoles, arch supports, cushions and other products are generally intended to be trimmed for a perfect fit. A little “room” is provided for that trimming. There is no need to go up a size if you are on the border-line for a lower size.
  11. CANCELLED ORDERS. You may cancel an order and receive a full refund provided the item(s) has not been shipped. If the order has been shipped, we will issue a full refund in accordance with the above detailed return policy.
  12. BACK-ORDERS. We work very hard to maintain an adequate inventory on all items displayed and promoted for sale; however, occasionally, a backorder may occur. We will immediately contact you to make you aware if an item is back-ordered and give you the option of waiting for the product, receiving a full refund, or substitute the item for another product. Of course, all back-ordered items will be shipped free.
  13. PAYMENT METHODS. We offer your option of payment through Paypal or payment by credit card through a Secure Merchant Bank checkout. We accept all major credit cards and debit cards. Checkout is Secure. We do not collect and store your credit card information.. We are contacted when payment is approved. We do not have access to your credit card number or other such information.
  14. PRODUCT DESCRIPTIONS. All products are displayed, promoted and information provided is directly taken from manufacturer’s specifications, product descriptions and product details. All information, specifications, details and descriptions provided are as accurate as possible.
  15. SALES TAX. North Carolina customers will be charged 8.25% sales tax, added at checkout. Customers outside the State of North Carolina are responsible for their state’s respective sales taxes and/or other associated taxes.
  16. PRIVACY POLICY. At Direct Insoles, we believe that your personal information is just that - personal. We will NOT share any of your information with any other company. The information we obtain is necessary to fill your order. We will only use it for that purpose.
  17. ABOUT US. Direct Insoles strives to provide unsurpassed customer service. Our philosophy has been to focus on customer satisfaction and supplying quality products. Our vision is to become your number one source for Top Quality Insoles, Orthotics, Arch Supports and other foot care related items. We realize we can only do that by making your shopping experience as easy as possible.
  18. ALL CONTENTS comprising this website and all content therein are the property of Online Insole Sales and no part may be copied, reproduced or distributed without the expressed written consent of Online Insole Sales.
  19. is a division of Online Insole Sales. Credit Card Billing will reflect a charge to Online Insole Sales.
  20. We reserve the right to change, modify, add to or delete policies without notice.


With unmatched customer service, great prices and Free Shipping, Direct Insoles is your best choice for Insoles and Arch Supports. Feel free to contact us if you have any questions or concerns. We will do our utmost to make all of our customers, satisfied customers.